Consumer Psychology of Tourism, Hospitality and Leisure Book

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Download full pdf book Consumer Psychology of Tourism, Hospitality and Leisure by R. R. Perdue,H. J. P. Immermans,M. Uysal available in full 368 pages, and make sure to check out other latest books Business & Economics related to Consumer Psychology of Tourism, Hospitality and Leisure below.

Consumer Psychology of Tourism, Hospitality and Leisure

By R. R. Perdue,H. J. P. Immermans,M. Uysal
  • ISBN Code: : 9780851998657
  • Publisher : CABI
  • Pages : 368
  • Category : Business & Economics
  • Reads : 580
  • Book Compatibility : Pdf, ePub, Mobi, Kindle
  • Pdf : consumer-psychology-of-tourism-hospitality-and-leisure.pdf

Book Excerpt :

Annotation. Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

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Book Short Summary:

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Book Short Summary:

Generation Z (Gen Z) is the demographic cohort also known as Post-Millennials, the iGeneration or the Homeland Generation. Referring to individuals born roughly between the mid-1990s and the early 2000s, they are our youngest consumers, students, colleagues, and voters. Understanding them is a key aspect. In the context of the hospitality and tourism, Gen Z-ers represent the future in human resources, and service production and consumption. This book focuses on the aspirations, expectations, preferences and behaviours related to individuals within this demographic. It critically discusses their dynamism in driving the tourism sector and offers insights into the roles that Gen Z will inhabit as visitors, guests, consumers, employees, and entrepreneurs. This book is a valuable resource for managers, scholars and students interested in acquiring concrete knowledge on how Gen Z will shape the marketing and management of tourism-related services.

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Book Short Summary:

In today’s highly competitive and global economy, understanding tourist behavior is imperative to success. Tourist behavior has become a cornerstone of any marketing strategy and action. Choosing, buying and consuming tourism/travel products and services includes a range of psycho-social processes and a number of personal and environmental influences that researchers and managers should take into account. This book provides an overview of such processes and influences and explains the basic concepts and theories that underlie tourist decision-making and behavior. It also incorporates a number of cases studies in order to aid readers to better appraise the application of those concepts and theories. The Handbook of Tourist Behavior will be of significant interest to researchers and students in tourism, leisure, marketing and psychology, and also to practitioners in the tourism industry.

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  • Pdf File: destination-recommendation-systems.pdf

Book Short Summary:

An emerging area of study within technology and tourism focuses on the development of technologies which enable Internet users to quickly and effectively find relevant information about selected topics including travel destination, transportation, etc. This area of tourism research and development is generally referred to as destination marketing systems (DMSs) and brings together both applied and academic interests ranging from marketing and management to psychology, mathematics and computer sciences. This book provides a comprehensive synthesis of the current status of research, representing the contributions of some of the leading researchers in destination marketing systems.

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Book Short Summary:

This book presents a life-oriented approach, which is an interdisciplinary methodology proposed for cross-sectoral urban policy decisions such as transport, health, and energy policies. Improving people’s quality of life (QOL) is one of the common goals of various urban policies on the one hand, while QOL is closely linked with a variety of life choices on the other. The life-oriented approach argues that life choices in different domains (e.g., residence, neighborhood, health, education, work, family life, leisure and recreation, finance, and travel behavior) are not independent of one another, and ignorance of and inability to understand interdependent life choices may result in a failure of consensus building for policy decisions. The book provides evidence about behavioral interdependencies among life domains based on both extensive literature reviews and case studies covering a broad set of life choices. This work further illustrates interbehavioral analysis frameworks with respect to various life domains, along with a rich set of future research directions. This book deals with life choices in a relatively general way. Thus, it can serve not only as a reference for research, but also as a textbook for teaching and learning in varied behavior-related disciplines.

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Book Short Summary:

Despite a growing contribution to climate change, tourist and traveller behaviour is currently not acknowledged as an important sector within the development of climate policy. Whilst tourists may be increasingly aware of potential impacts on climate change there is evidence that most are unwilling to modify their actual behaviours. Influencing individual behaviour in tourism and informing effective governance is therefore an essential part of climate change mitigation. This significant volume is the first to explore the psychological and social factors that may contribute to and inhibit sustainable change in the context of tourist and traveller behaviour. It draws on a range of disciplines to offer a critical review of the psychological understandings and behavioural aspects of climate change and tourism mobilities, in addition to governance and policies based upon psychological, behavioural and social mechanisms. It therefore provides a more informed understanding of how technology, infrastructure and cost distribution can be developed in order to reach stronger mitigation goals whilst ensuring that resistance from consumers for socio-psychological reasons are minimized. Written by leading academics from a range of disciplinary backgrounds and regions this ground breaking volume is essential reading for all those interested in the effective governance of tourism’s contribution to climate change now and in the future.

Managing Religious Tourism

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Book Short Summary:

Managing Religious Tourism provides a global view of the tools and resources used in demand and supply management, in the context of pilgrimage and religious tourism. With a focus on toolkits and best practices, the book reinforces the quality of service provision and offers a reflection on consumers' perspectives and what drives their purchasing decisions with regards to a variety of destinations. These central themes are complemented by an understanding of management responses to consumer behaviour and mobility, accessibility, individualism and tourism for both sacred and secular purposes. The book also examines the ways in which networks, partnerships and the conceptual stakeholder approach can be employed by religious tourism suppliers working with destination management organisations. The text promotes sustainable development and a triple bottom line focus, with all chapters supporting policy for framing development. Key features include: - Global perspective on tools as well as management approaches and techniques. - Emphasis on sustainability in connecting sacred and secular consumers. - Focus on promoting learning and development within this important tourism sector.

Evolving Paradigms in Tourism and Hospitality in Developing Countries

By Bindi Varghese
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  • Total of Pages : 524
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Book Short Summary:

This volume highlights a broad selection of valuable research work by renowned professionals and scientists from academia and the travel industry, bridging academic perspectives and research with practical applications. It provides a wide-ranging vision of a multitude of trends in the global travel and tourism industry today and in the future. Adopting an integrated and interdisciplinary approach, the contributors examine a diverse selection of topics and share their research and exploratory investigations to frame their implications and outcomes. The volume reflects upon the wide-ranging conceptual approaches to the subject of tourism and includes varying paradigms and perspectives on the core elements of the tourism sector. The overall thrust of the book is to provide a required critical depth to tourism studies and to guide the reader through the fundamental themes of tourism, destination marketing, branding, and management.

Contemporary Tourist Behaviour, 2nd Edition

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  • Total of Pages : 276
  • Category : Business & Economics
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  • Pdf File: contemporary-tourist-behaviour-2nd-edition.pdf

Book Short Summary:

This fully updated edition responds to themes emerging over the decade since publication of the first edition and transmits the content into the 2020s. The themes include technological change, ethical consumption, and the tourist response to health risk, political instability and other uncertainty. Examples are introduced from all parts of the world, capturing the explosion of research on tourist behaviour, to produce a text that is strong both on theory and practical application. This is the go-to text for students and academics interested in tourist behaviour both from within the tourism field and from other fields and disciplines.

Visitor Experience Design

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  • Book Code : 1786391899
  • Total of Pages : 283
  • Category : Business & Economics
  • Members : 644
  • Pdf File: visitor-experience-design.pdf

Book Short Summary:

Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box. The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience. Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design. It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.

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Book Short Summary:

Examines how research tools affect theory advances in culture and tourism research. This title includes papers that focus on how to gain meaning from data to thus look at how streams of antecedent conditions result in tourism behavior.

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  • Total of Pages : 220
  • Category : Business & Economics
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  • Pdf File: current-issues-and-development-in-hospitality-and-tourism-satisfaction.pdf

Book Short Summary:

Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management. This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting—and even surpassing—consumer expectations to increase the value of the customer’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction. This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more! Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

Destination Marketing Organisations

By Steven Pike
  • File : Pdf, ePub, Mobi, Kindle
  • Publisher : Routledge
  • Book Code : 1136411038
  • Total of Pages : 248
  • Category : Business & Economics
  • Members : 714
  • Pdf File: destination-marketing-organisations.pdf

Book Short Summary:

Travellers are now spoilt by choice of available holiday destinations. In today's crowded tourism market place, destination competitiveness demands an effective marketing organisation. Two themes underpin Destination Marketing Organisations. The first is the challenges associated with promoting multi-attributed destinations in dynamic and heterogeneous markets, and the second is the divide between tourism 'practitioners' and academics. Written by a former 'practitioner', Destination Marketing Organisations bridges industry and theory by synthesising a wealth of academic literature of practical value to DMOs. Key learning outcomes are to enhance understanding of the fundamental issues relating to: The rationale for the establishment of DMOs The structure, roles, goals and functions of DMOs The key opportunities, challenges and constraints facing DMOs The complexities of marketing destinations as tourism brands The Author Dr Steven Pike (PhD) spent 17 years in the tourism industry, working in destination marketing organisations, before joining academia. He is currently a Visiting Scholar with the School of Advertising, Marketing and Public Relations at Queensland University of Technology, and Senior Lecturer in the School of Marketing and Tourism at Central Queensland University.

Event Studies

By Donald Getz,Stephen J. Page
  • File : Pdf, ePub, Mobi, Kindle
  • Publisher : Routledge
  • Book Code : 0429663102
  • Total of Pages : 544
  • Category : Business & Economics
  • Members : 734
  • Pdf File: event-studies.pdf

Book Short Summary:

Event Studies is the only book devoted to developing knowledge and theory about planned events. It focuses on event planning and management, outcomes, the experience of events and the meanings attached to them, the dynamic processes shaping events and why people attend them. This title draws from a large number of foundation disciplines and closely related professional fields, to foster interdisciplinary theory focused on planned events. This revised edition has been updated to reflect and examine a number of substantial and important new ideas. New to the fourth edition: New sections on the evolution of design theory, management, planning and marketing theory applied to events, sensory stimulation, leadership, and the nature of crises and security issues New content on critical event studies and what this means for research and practice, the life-cycle model for event programming, and an action plan for how events can be a positive force in sustainable cities New and additional case studies from a wide range of international events, and reviews of the evolving theory of contemporary research in Events Studies are included throughout This will be an invaluable resource for all undergraduate students of Events Studies throughout their degree programs.

Tourist Behaviour

By Philip L. Pearce
  • File : Pdf, ePub, Mobi, Kindle
  • Publisher : Edward Elgar Publishing
  • Book Code : 1786438577
  • Total of Pages : 432
  • Category : Business & Economics
  • Members : 199
  • Pdf File: tourist-behaviour.pdf

Book Short Summary:

Comprehensive and accessible, this Companion offers a thorough investigation into both traditional and fresh topics in tourist behaviour and experience. Arranged chronologically, the chapters examine tourist experience from the very idea of a tourist visit to the aftermath of returning home.

Tourism and Transport

By Les M. Lumsdon,Stephen J. Page
  • File : Pdf, ePub, Mobi, Kindle
  • Publisher : Routledge
  • Book Code : 1136353704
  • Total of Pages : 196
  • Category : Business & Economics
  • Members : 310
  • Pdf File: tourism-and-transport.pdf

Book Short Summary:

'Advances in Tourism Research' is a series of monographs and edited volumes that presents state-of-the-art research findings, written and edited by leading researchers working in the wider field of tourism studies. These papers focus upon how tourism and transport will develop during the 21st century.

Trends in Outdoor Recreation, Leisure, and Tourism

By William C. Gartner,David W. Lime
  • File : Pdf, ePub, Mobi, Kindle
  • Publisher : CABI
  • Book Code : 9780851997131
  • Total of Pages : 484
  • Category : Travel
  • Members : 455
  • Pdf File: trends-in-outdoor-recreation-leisure-and-tourism.pdf

Book Short Summary:

This book focuses on the issues and trends in outdoor, 'nature-based' recreation, leisure and tourism and explores the implications for public policy, planning, management and marketing. It is intended as supplementary reading for advanced students and is a useful reference tool.

Destination Image - Do Berlin ́s tourist authorities have to consider cultural segmentation when developing marketing strategies relating to the place ́s image in an era that refers to the global tourist?

By Wassim El Kadhi
  • File : Pdf, ePub, Mobi, Kindle
  • Publisher : diplom.de
  • Book Code : 383662057X
  • Total of Pages : 163
  • Category : Business & Economics
  • Members : 979
  • Pdf File: destination-image-do-berlin-s-tourist-authorities-have-to-consider-cultural-segmentation-when-developing-marketing-strategies-relating-to-the-place-s-image-in-an-era-that-refers-to-the-global-tourist.pdf

Book Short Summary:

Inhaltsangabe:Abstract: Destination image is considered as the key in attracting tourists. This thesis purported to scrutinise whether Berlin s tourist authorities have to consider cultural segmentation when developing marketing strategies relating to the place s image. As an exploratory study, it examined Berlin s image among youths from Arab-Islamic and Protestant European countries and confronted them. In an era that is subjected to globalisation and refers to the global tourist, it is vindicated to pose this question. Various scholars are convinced that the world tourism market may be treated as a homogenous one due to globalisation. However, the literature also provides some opposing bearings and discusses them. It further gives some background information on Berlin as a tourist destination, addresses destination image concerning influential cultural factors and the implications of globalisation on consumer behaviour. Finally, it studies the Arab-Islamic and Protestant European youth cultures in the light of globalisation and possible modifying effects. In response to the objectives of this study, primary research was conducted. It involved both quantitative and qualitative data collection methods. Field and online surveys enabled the researcher to collect 239 completed questionnaires (103 Arab-Islamic and 136 Protestant European youths). Besides semi-structured interviews and focus group discussions were carried out at EF Language School, Bournemouth. Following the completion of the survey, obtained data was entered into SPSS. Frequencies and means were calculated for each variable and several ANOVA tests and cross-tabulations conducted in order to stress destination image s specificity in terms of cultural background. Research findings revealed significant differences between the groups regarding their perception of Berlin. Arab-Islamic youths had a more negative stance towards Berlin than their counterparts. Not only did divergences occur between the groups, but also within the groups. Thus, destination image is culture-specific and may also vary across countries sharing similar cultural backgrounds. Overall, despite the effects of globalisation, cultural market segmentation still remains a vital element for a tourist place such as Berlin where the image management is concerned. The thesis provides recommendations for Berlin congruent with the outcomes and concludes with the provision of recommendations for further [...]